Industries
Taxi call answering service for cab and limo companies
Short answer
A taxi call answering service picks up when your dispatcher is already on two lines and the airport runs are starting. AIReceptionistGo is a 100% AI receptionist that answers in your company’s name, says it’s an AI, takes the pickup, destination, time and passenger details, and passes every ride to your dispatcher to assign. Limo quotes go to you, and each ride request lands in dispatch’s inbox with every detail filled in.
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Example call: an airport pickup on Friday night
Redbud Taxi and Sedan · An airport pickup on Friday night
- AI
- Redbud Taxi and Sedan, this is AI Receptionist, the AI assistant. Where can we pick you up?
- Caller
- At the airport on Friday. My flight lands at 10:40 p.m.
- AI
- What’s the flight number?
- Caller
- Flight 2214.
- AI
- How many passengers, any luggage, and do you need an accessible vehicle?
- Caller
- Just me and a suitcase, no. To 905 Cherry Street.
- AI
- Your name and number?
- Caller
- Joanna Pryce, 555-0189.
- AI
- Thanks, Joanna. I’ve sent this to dispatch; they’ll confirm your pickup.
Summary sent to you
- Ride request
- airport pickup Friday, flight 2214 landing 10:40 p.m. One passenger, one suitcase, standard vehicle, to 905 Cherry Street.
- Caller
- Joanna Pryce, 555-0189.
- Done
- sent to dispatch to confirm. No fare or driver promised.
When taxi and limo calls come at the wrong time
It’s 4:50 a.m. in Tulsa. Your one night dispatcher is booking a 5:30 airport run on one line, has a driver on the radio and a second caller on hold. A third call rings out.
That third caller has a 7 a.m. flight, and the airport fare is gone by the time anyone calls back. Later today, someone will call about a wedding next June, and someone else about a phone left on a back seat. None of those calls can wait on hold for long.
How the call goes
One exception overrides the order below. If a caller, a passenger or one of your drivers says someone is hurt, in danger or feels unsafe, the AI stops taking the ride, tells them to call 911 and alerts your dispatcher. Someone booking an airport pickup goes straight to the pickup.
“If anyone is hurt or in danger, please hang up and call 911 now.”
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A ride now, a ride later, or something else?
A ride now goes straight to your dispatcher. A scheduled ride is taken in full. Quotes, lost items and complaints each have their own path.
The AI says: “Do you need a ride now, or are you booking one for later?”
-
Where, when and who
Pickup address or terminal and flight number, destination, time, passengers and luggage, and whether a wheelchair-accessible vehicle is needed.
The AI says: “How many passengers, any luggage, and do you need an accessible vehicle?”
-
Limo and event requests
Date, hours needed, number of passengers, pickup and drop-off, the occasion. It goes to you as a lead with everything you need to quote.
The AI says: “What’s the date, and how many hours would you need the car?”
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Hand it to dispatch
The call is put through to the dispatcher, or the ride request is emailed at once. The caller hears that dispatch will confirm, not a time the AI can’t see.
The AI says: “I’ve sent this to dispatch, and they’ll confirm your pickup.”
The structure is our after-hours triage protocol with your ride questions inside; other examples are in the call protocol library.
What counts as urgent
A taxi, sedan or limo company usually starts here; your service area, your hours and your fleet decide the rest.
| Situation | What happens |
|---|---|
| An accident, an injury or a passenger who feels unsafe | Told to call 911; dispatcher alerted |
| A passenger waiting now, or a ride needed now | Put through to the dispatcher, or details emailed at once |
| A driver calling about a breakdown | Put through to the dispatcher, by your rules |
| An airport pickup or a scheduled ride | Full details taken; request sent for dispatch to confirm |
| A wedding, prom or corporate quote | Lead for the owner with date, hours and passengers |
| An item left in a vehicle | Message for dispatch with the time, route and description |
| Fare, service area and hours questions | Answered from your approved list, or a message |
What it never says on these calls
- An arrival time, or that a car is “on its way.” It can’t see your fleet.
- A fare, a flat rate or an airport price you haven’t approved.
- The driver’s name, phone number or location.
- Whether a lost item has been found.
- Any card or payment details. It never takes them.
What you decide
- When calls go to your dispatcher, when ride requests are emailed instead, and how dispatch confirms the pickup with the passenger.
- Your service area and the hours you run, so out-of-area or late requests get the right answer.
- Approved fares, if any: airport flat rates, or none at all.
- Limo and event leads: what to ask and who quotes.
- Lost items and complaints: who handles them, and what callers hear.
- Passengers who call in Spanish: pickup details taken in Spanish and sent to dispatch the same way.
We set it up the way you want and you approve the final version.
Why this works for taxi and limo companies
Our call protocols come from nearly two decades of running phone reception for small businesses. A ride call is short, but one missing detail, a terminal, a flight number, a wheelchair, means the wrong car or a missed pickup. It asks what matters, in the order dispatch needs it. It knows when to hand over: rides go to your dispatcher, quotes go to you, and the AI never pretends to see the fleet. More on our method and on call transfer. Tow companies use our towing answering service, and every sector is on industries.
What it costs
Each answered call on Pay As You Go is $0.99, with no monthly fee, so overflow and night calls cost only when they come in. A company with steady phone bookings can take the 100-Call Plan: 100 calls for $49 a month. Plans are on pricing.
Free setup · No contract · Cancel anytime
Your month, by plan
Best fit: 50-Call Plan, $29.00
- Pay As You Go Best fit $29.70
- 50-Call Plan Best fit $29.00
- 100-Call Plan Best fit $49.00
What the month would cost on each plan: the monthly fee plus each call past the ones included.
Questions taxi and limo owners ask
Can it dispatch cars?
No. It takes the ride and hands it to your dispatcher, by putting the call through or emailing the request at once. Your dispatcher assigns the car and the driver. If your dispatch software can take the request directly, we’ll say so during setup; if not, it arrives by email the same minute.
Is it a taxi dispatch call center?
It’s the answering part of one: a taxi answering service that picks up every call, several at once, takes complete ride details and sends them to dispatch, so nobody waits on hold. The dispatching stays with your team, who can see the cars.
Does it work as a limo answering service for weddings and events?
Yes. A limousine answering service has to capture more than a ride: date, hours, passengers, pickup and drop-off, the occasion and a callback number. The AI takes all of it and sends you the lead to quote. It never gives a price you haven’t approved.
What happens when someone calls for a ride at 3 a.m.?
That’s your rule. If you run 24 hours, the call goes to your night dispatcher. If you don’t, callers hear your hours and can book a ride for later. Either way the call is answered, and the request is in your summary.
Is a taxi call answering service worth it for a small fleet?
For a small fleet the question isn’t volume, it’s the ten minutes at 4:50 a.m. when one dispatcher has two lines and the radio. A taxi call answering service takes the third call, gets the full ride and hands it over, so the dispatcher never chooses which caller to lose. That’s overflow call answering, and on pay-per-call you pay only for the calls it answers.
Catch the rides that ring out
Press Get started with your service area, your hours and how rides reach your dispatcher, and we build your protocol as part of your free setup. You approve it before your line is forwarded (how it works).
Free setup · No contract · Cancel anytime