Legal
Immigration attorney answering service, in English and Spanish
Short answer
An immigration attorney answering service has to work in two languages and get the urgent calls right: a relative detained this morning, a hearing date on a letter, a deadline to respond. Ours is 100% AI and answers in English or Spanish on the same line. It says it’s an AI, takes what your attorney needs to act, and puts urgent calls through by your rules. It never asks about anyone’s immigration status or says whether they qualify, and you get a summary of every call.
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Example call: a husband detained this morning
Quintero and Bell Immigration Law · A husband detained this morning
- AI
- Quintero and Bell Immigration Law, this is AI Receptionist, the firm’s AI assistant. ¿En qué le puedo ayudar?
- Caller
- Detuvieron a mi esposo esta mañana.
- AI
- Lo siento. No puedo dar consejo legal, pero tomo sus datos. ¿Nombre completo, país de nacimiento y, si lo tiene, su número A?
- Caller
- Ernesto Peña, de Honduras. El número no lo tengo.
- AI
- ¿Y su nombre y teléfono?
- Caller
- Marisol Peña, 555-0179.
- AI
- Gracias, Marisol. Le comunico ahora con el abogado de guardia.
Summary sent to you
- Urgent, detention today
- Ernesto Peña, born in Honduras. A-number not known to the caller; facility unknown.
- Caller
- Marisol Peña, his wife, 555-0179. Call in Spanish.
- Done
- transferred to the attorney on duty. No advice given; status not asked.
In English, line by line
“How can I help you?” · “They detained my husband this morning.” · “I’m sorry. I can’t give legal advice, but I’ll take your details. His full name, country of birth and, if you have it, his A-number?” · “Ernesto Peña, from Honduras. I don’t have the number.” · “And your name and phone number?” · “Marisol Peña, 555-0179.” · “Thank you, Marisol. I’m putting you through to the attorney on duty now.”
When immigration calls come at the wrong time
It’s 8:45 on a Monday morning. You’re already at immigration court for a 9:00 hearing, your phone switched off in your bag. The office opens at ten, and the only person on your team who speaks Spanish is out this week.
For an immigration law firm answering service, this is the busy hour. A woman calls because her husband was picked up on his way to work. A man has a letter with an interview date he can’t read in English. A client wants to know if his case has moved.
The first caller won’t leave a voicemail in English, and may not leave one at all.
How the call goes
-
In the caller’s language
The greeting gives your firm’s name in both languages and says it’s an AI assistant. From the caller’s first words it carries on in English or Spanish, with no key to press, and reads your legal advice line in that language.
The AI says: “Quintero and Bell Immigration Law, this is AI Receptionist, the firm’s AI assistant. ¿En qué le puedo ayudar?”
-
What has happened?
A detained relative, a letter, a consultation or an existing case, in the caller’s words.
The AI says: “No puedo dar consejo legal, pero tomo sus datos para el abogado. ¿Qué ha pasado?”
-
If someone has been detained
Full name, country of birth and the A-number if the caller has it: what an attorney needs to locate someone. Where they’re held, if anyone knows.
The AI says: “What’s his full name and country of birth? Do you have his A-number?”
-
If there’s a letter or a date
The date on the notice and who sent it, as the caller reads them. Never what the letter means.
The AI says: “Can you read me the date on the letter, and who it’s from?”
-
Contact and hand-off
Name, number, whether a message is safe, the callback language, then your line saying the firm doesn’t represent them yet, and the transfer or a consultation request. More on the Spanish-speaking caller protocol and the legal intake questions.
The AI says: “Can we leave a message at this number, and should we call back in Spanish? Taking your details doesn’t mean the firm has taken your case.”
What counts as urgent
For an immigration practice, these are the rules we start from. Your rules replace them.
| Situation | What happens |
|---|---|
| A relative detained by immigration authorities today | Attorney on duty now, with name, country of birth and A-number if known |
| A caller in danger right now | The 911 line comes first, in the caller’s language; your urgent attorney is alerted after |
| A hearing in immigration court inside your urgent window | The attorney on duty, by phone or by an email with the court date |
| A notice with a deadline to respond, or an interview date coming up | Marked urgent with the date as the caller read it |
| An existing client asking about their case | Message to their attorney; the AI doesn’t look up or give case status |
| A consultation about a family petition, a work visa or citizenship | Consultation request, in the caller’s language |
What it never says on these calls
- Whether the caller qualifies for anything, or what their chances are.
- How long a case, a petition or a hearing will take.
- Anything about a person’s immigration status. It doesn’t ask, either.
- How to fill out a form, what to file or what to tell an officer.
- A consultation fee, unless you’ve approved the words.
What you decide
- Who on your team speaks Spanish, and which calls go to them.
- What counts as urgent: a detention, a hearing next week, a deadline on a notice.
- Who takes detention calls at night and on weekends, and who’s next if they don’t answer.
- Your lines, in English and Spanish: legal advice, and the firm not yet taking the case.
- The language your summaries arrive in for calls in Spanish.
We set it up the way you want and you approve the final version.
Why this works for immigration law
Our call protocols come from nearly two decades of running phone reception for small businesses, in English and Spanish. An answering service for immigration lawyers is only as good as the details it collects in the first minute. It asks what matters: for a detention, the name and country of birth before anything else, because that’s how your attorney starts. It never promises what you don’t: no “you qualify,” no “it takes six months,” no questions about status a caller may be afraid to answer. More on our method and the bilingual AI receptionist. A firm with more than one practice can start from the attorney answering service page, and criminal defense covers arrest calls.
What it costs
Immigration law answering service pricing doesn’t change with the language: a call in Spanish costs the same as a call in English. Pay As You Go is $0.99 per answered call with no monthly fee; a practice fielding detention calls every week should compare the 50-Call Plan and the 100-Call Plan on pricing.
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Your month, by plan
Best fit: 50-Call Plan, $29.00
- Pay As You Go Best fit $29.70
- 50-Call Plan Best fit $29.00
- 100-Call Plan Best fit $49.00
What the month would cost on each plan: the monthly fee plus each call past the ones included.
Questions immigration attorneys ask
What does an immigration attorney answering service do?
It covers the calls an immigration practice can’t let slip, in whichever language the caller starts in. A detention goes straight to the details your attorney needs to locate someone. A letter gets its date written down exactly as the caller reads it, with no guess at what it means.
Is a call answering service for immigration attorneys really bilingual?
Ours answers in English or Spanish on the same number, following the caller. Your protocol is written in Spanish, not translated on the fly, and our team goes through it with you in English before it goes live. Other languages aren’t offered today. More on how it works.
Will it ask callers about their immigration status?
No. Many callers are afraid of that question, and the answer belongs in a conversation with your attorney. The AI asks only what’s needed to route the call: what happened, any date, the details of a detained relative and how to call back.
What does it say when a caller asks how long their case will take?
That an attorney will review their details and can answer that. It doesn’t guess at processing times, chances or outcomes. An existing client’s question goes to their attorney as a message. The approved line is the same in Spanish, so nobody gets a different promise by language.
What if the caller doesn’t know the A-number?
Most don’t, and that’s fine. The AI takes the full name and country of birth, and the summary marks the A-number as not given. It doesn’t send the caller to look for papers or call anyone on their behalf; your attorney decides what to look up first.
Every caller, in their language
Press Get started and the first question is who on your team speaks Spanish. We write the protocol in both languages from your answers, and you forward your number once you’ve approved it.
Free setup · No contract · Cancel anytime