Industries
Home services answering service, built trade by trade
Short answer
A home services answering service answers the phone for businesses that work in people’s homes, while the people who run them are under a sink, on a roof or in a crawl space. Ours is 100% AI: it answers in your company’s name, says it’s an AI and follows a call protocol built for your trade. On a plumber’s line it asks a plumber’s questions; on a locksmith’s, a locksmith’s. Urgent calls reach whoever’s on call, routine jobs are booked, and you get a summary of every call.
What makes a trade’s protocol different is small but decisive: the first question, what counts as urgent, and what the receptionist must never say. Our call protocols come from nearly two decades of running phone reception for small businesses, and those three things are where most of that experience sits.
Free setup · No contract · Cancel anytime
Home services we answer for
Each page shows how our answering service for home services handles that trade’s call: the questions in order, the urgent list we start from, what it never says, an example call and the summary you receive.
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Plumbing
“Copperline Plumbing, this is AI Receptionist, the AI assistant. What’s happening?”
“Is water still running?” comes first; active leaks reach your on-call plumber
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HVAC
“Prairie Wind Heating & Cooling, this is AI Receptionist, the AI assistant. How can I help?”
Who’s at risk in the heat or the cold; maintenance-plan customers get your priority slots
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Roofing
“Redstone Roofing, this is AI Receptionist, the AI assistant. What can I help with?”
Active leaks to whoever’s on call; closing dates and adjusters to the right person
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Electricians
“Bluewire Electric, this is AI Receptionist, the AI assistant. What’s going on?”
Heat, smoke and sparks first; nobody is told to open the panel
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Contractors
“If anyone is in danger, please hang up and call 911 now.”
New leads, clients on current jobs and the trade, each sent to a different person
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Garage doors
“Is anyone hurt, or is anyone or anything caught under the door?”
Stuck open or shut, a car trapped inside, and never “lift it by hand”
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Locksmiths
“Brass Key Locksmith, this is AI Receptionist, the AI assistant. How can I help?”
A child locked in a car gets 911 first; your ID check before any door is opened
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Pest control
“Fieldstone Pest Control, this is AI Receptionist, the AI assistant. How can I help?”
Allergies, children and pets decide the urgency, not the pest
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Landscaping
“Ponderosa Landscaping, this is AI Receptionist, the AI assistant. How can I help?”
Complaints go straight to you; estimates and rain reschedules by route, in English and Spanish
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Cleaning
“Tidewater Cleaning Co., this is AI Receptionist, the AI assistant. What can I do for you?”
Quotes, reschedules and a cleaner locked out; alarm codes never taken by phone
The full scripts behind the busiest trades, plumbing emergencies, no-heat calls, storm damage and estimate requests, are in our call protocol library. Other kinds of business are on industries.
Questions home service owners ask
What is a home services answering service?
It’s a service that answers your business line when you can’t: after hours, when you’re on a job, or all day. Ours does it with a 100% AI receptionist that asks the questions your trade needs, sorts urgent calls from routine ones by your rules, books jobs into your calendar and sends you a summary of every call.
Does it work as an answering service for field services, with technicians on the road?
Yes. That’s who it’s built for. It knows who’s on call and how to reach them, puts urgent calls through or emails the details at once, and books routine visits into the slots you allow. As a virtual receptionist for field services, it takes several calls at the same time, so a busy morning doesn’t end in voicemail.
My trade isn’t on the list. Can you still answer for me?
Yes, in most cases. We start from the closest protocol, such as the estimate request for most installers or the after-hours triage for any business with emergencies, and adapt the questions, the urgent list and the lines it never says to your work. You approve every line before it answers a call.
How much does a home service AI receptionist cost?
There’s no monthly fee on Pay As You Go: you pay $0.99 per answered call, at any hour, and a transferred call counts as one call. Busier shops can take the 50-Call Plan, 50 calls for $29 a month. Every plan is on pricing.
Is a home services virtual receptionist the same as a live answering service?
Both answer when you can’t; the difference is what happens to your instructions. On a live service, a person on shift reads your notes, often billed by the minute. A home services virtual receptionist that’s 100% AI has your trade’s protocol built in, asks the same questions every time, never puts anyone on hold and bills per answered call. Why the protocol matters most is on our method.
Find your trade and hear its call
Pick your trade above to see the questions, the urgent list and an example call. When you press “Get started,” we build your protocol from it as part of your free setup, in the three steps on how it works, and nothing answers your line until you’ve approved it.
Free setup · No contract · Cancel anytime