Home services
Answering service for cleaning companies, while your hands are in the gloves
Short answer
An answering service for cleaning companies answers your phone while you and your team are cleaning. Ours is 100% AI, in English and Spanish: it answers with your company name, makes clear it’s an AI and first asks whether the caller is a current client or looking for a cleaning. New clients get the details you need for a quote and a walk-through booked, regular clients’ changes reach your scheduler, and complaints go straight to you. You get a summary of every call, and nobody’s alarm code ends up in an email.
Free setup · No contract · Cancel anytime
Example call: a new office client
Tidewater Cleaning Co. · A new office client
- AI
- Tidewater Cleaning Co., this is AI Receptionist, the AI assistant. What can I do for you?
- Caller
- We need our office cleaned three evenings a week.
- AI
- Roughly how big is the space, and where is it?
- Caller
- About four thousand square feet, at 212 Cooper Street.
- AI
- We can do a walk-through Thursday at four. A name and number for the visit?
- Caller
- Yes, that works. Ines Kowalski, Parkview Architects, 555-0144.
- AI
- You’re booked for Thursday at four, Ines.
Summary sent to you
- New client
- office cleaning three evenings a week, about 4,000 square feet.
- Caller
- Ines Kowalski, Parkview Architects, 212 Cooper Street, 555-0144.
- Done
- walk-through booked Thursday at 4 p.m., saved in your calendar. No price given.
When cleaning calls come at the wrong time
It’s 1:15 on a Wednesday afternoon in Norfolk. One of your cleaners called in sick, so you’re doing a move-out clean yourself, gloves on, vacuum running, and the phone is ringing on the bathroom counter.
It’s an office manager who wants a quote for three evenings a week. A regular client who needs to move Friday’s clean. A property manager with a move-out that has to be done before the new tenant arrives. And one of your cleaners, standing at a client’s door, unable to get in. You can’t take your gloves off for every call, and you can’t afford to miss the new office.
How the call goes
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It answers in your name, in the caller’s language
It says it’s an AI and continues in English or Spanish, whichever the caller speaks.
The AI says: “Tidewater Cleaning Co., this is AI Receptionist, the AI assistant. What can I do for you?”
-
It sorts clients from new callers
The AI says: “Are you a current client, or looking for a cleaning?”
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New callers: it takes what a quote needs
Home or office, the size of the space (bedrooms and bathrooms, or square feet), how often, pets, and the kind of clean: regular, deep, move-out or after construction. Then it books a walk-through or passes the request to your office, following our contractor estimate request script.
The AI says: “Roughly how big is the space, and how often would you like it cleaned?”
-
Current clients and your team: it finds the right person
A reschedule goes to your scheduler; a complaint goes to you; a cleaner who can’t get into a client’s home is put through to you now. Calls in Spanish follow our Spanish-speaking caller script.
The AI says: “I’ll let our scheduler know you’d like to move Friday’s clean.”
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Access details stay off the phone
If a client wants to give you a new alarm code or say where a key is, the AI doesn’t take it. It tells them the office handles those details off the phone and flags the request in your summary, so the code never travels in a call summary.
The AI says: “For your security, we don’t take alarm codes over the phone. I’ve noted that our office needs them.”
What counts as urgent
These are the defaults we start a cleaning company with. Your rules replace them.
| Situation | What happens |
|---|---|
| Your cleaner can’t get into a client’s home or office | Put through to you or your scheduler now |
| Client reporting damage or a missing item | Straight to you, marked as a complaint |
| Move-out or after-construction clean with a fixed deadline | Message to your office, marked with the date |
| Client giving a new alarm code or key location | Not taken on the call; your office calls back |
| Regular client rescheduling or skipping a visit | Message to your scheduler, or rebooked by your rule |
| New home or office cleaning | Walk-through booked, or a quote request for the office |
| Supply vendors and sales calls | Screened out, or a message if you want them |
What it never says on these calls
- A price without your approved rates, such as a flat price for a standard home.
- That a broken or missing item will be paid for, or who’s at fault.
- That a move-out clean guarantees the tenant’s deposit back.
- Another client’s name, address or schedule.
- That you’ll take a job you don’t do, such as mold or biohazard cleanup.
What you decide
- Your rates: flat prices it can read for standard homes, or no prices on the phone.
- What a quote needs: the questions it asks new callers, such as pets, supplies or parking.
- Walk-throughs: which slots it can book, or whether your office schedules them.
- Your team’s calls: who a cleaner reaches when they’re locked out or running late.
- Complaints: who hears them, and whether they’re put through live.
- The work you don’t do, and the polite answer for it.
We set it up the way you want and you approve the final version.
Why this works for cleaning companies
Our call protocols come from nearly two decades of running phone reception for small businesses. A cleaning company runs on trust: clients hand you their keys. It knows when to hand over: a cleaner stuck at a door and a client upset about a broken lamp both go to you, at once, not to a message pile. It never promises what you don’t: no prices you haven’t set, no word on who pays for damage, and no alarm codes taken over the phone.
Both rules are explained on our method. Cleaning crews that also look after the yard can compare the answering service for landscapers; the rest of the trades we answer for are listed on home services.
What it costs
Each answered call is billed once, however long it runs, and a call put through to you counts as one. With no monthly fee, Pay As You Go charges $0.99 per answered call; if your phone rings every day, the 50-Call Plan covers 50 calls for $29 a month. See every plan on pricing.
Free setup · No contract · Cancel anytime
Your month, by plan
Best fit: 50-Call Plan, $29.00
- Pay As You Go Best fit $29.70
- 50-Call Plan Best fit $29.00
- 100-Call Plan Best fit $49.00
What the month would cost on each plan: the monthly fee plus each call past the ones included.
Questions cleaning company owners ask
What does an answering service for cleaning companies do with a quote request?
It asks the questions a quote needs: home or office, size, how often, pets and the kind of clean. If you’ve approved flat rates, it can read them; if not, it books a walk-through in your slots or passes the request to your office. You get every answer in the summary, so the callback is quick.
Can it give prices for house cleaning?
Only the ones you approve, word for word, such as a standard rate by bedrooms and bathrooms. Deep cleans, move-outs and offices usually need a look first, so for those it books the walk-through or takes the request. It never guesses a price to keep the caller on the line.
What happens when a client calls with a complaint?
It takes down what happened, which visit and what the client wants, and sends it straight to you, marked as a complaint, or puts the call through if that’s your rule. It doesn’t apologize on your behalf for something it can’t confirm, offer a refund or say who’s at fault.
Can my cleaners call it from the field?
Yes. A cleaner who’s locked out, running late or finds a problem at a home can call your number like anyone else. When the caller says they’re on your team, the AI follows your rule for staff calls: put through to you, or a message to your scheduler.
Is an AI receptionist for cleaning service companies any use when my team speaks Spanish?
Yes. Your cleaner at a client’s door who can’t get in explains it in Spanish and is put through to you; the client who calls to move Friday’s clean gets the same questions in either language. As a cleaning service answering service it keeps one protocol for both, and you choose the language of your summaries. More on the bilingual AI receptionist.
Keep the gloves on
Press “Get started” and tell us the questions you ask new clients, who handles complaints and how your team reaches you. Your cleaning protocol is built from that during the free setup (how it works), and you read and approve it before your number is forwarded.
Free setup · No contract · Cancel anytime