Feature
Business call recording and transcription, on every call
A 100% AI receptionist opens each call with a recording notice. Read any call in seconds, or play it back word for word. A 100% AI receptionist answers the call. Read it in seconds or play it back word for word.
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Short answer
Business call recording means keeping a copy of what was said on your calls, so you don’t have to rely on memory or scribbled notes. With AIReceptionistGo, every call our 100% AI receptionist answers is recorded, transcribed and summarized for you, and each call starts with a short recording notice. You can read a call in seconds or play it back word for word.
What you get from every call
Four things, saved with each call in your dashboard:
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The recording. The full call, from greeting to goodbye.
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The transcript. Every turn written out, labeled caller and AI, so you can skim instead of listen.
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The summary. A few lines by email: the caller, the request, the urgency and the outcome.
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The details. Date, time, caller number and how the call was handled, so you can find it again later.
No separate app to install and no recording button to remember. Because AIReceptionistGo answers the call, it records and writes up every one.
How AI call transcription works on your line
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The call starts with a notice
The caller hears your business name, AI Receptionist introducing itself as an AI, then one short line saying the call may be recorded. The wording of the notice is ours and is the same on every call; you choose how your business name and greeting go around it.
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The conversation is recorded as it happens
Whatever the caller says, in English or Spanish, is captured along with the AI’s questions and answers.
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The call is written out
When the call ends, the transcript is ready in your dashboard next to the recording, and the summary goes to your inbox. Names and numbers are read back to the caller during the call, so they’re checked before they’re written down.
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You review it in seconds
Open the summary, and if you need the exact words, the transcript is one click away. Open any call by date or urgency in the call dashboard.
Example call: a change you’ll want in writing
Ridgeline Moving
Not urgent
- AI
- Ridgeline Moving, this is AI Receptionist, an AI assistant. This call may be recorded. What can I help with?
- Caller
- My move is booked for the 14th. Can we do the 21st?
- AI
- I’ll pass that on. Your name and the address you’re moving from?
- Caller
- Priya Shah, 9 Elm Court. 555-0126.
- AI
- Priya Shah, 555-0126, got it. Anything else for the office?
- Caller
- We’re adding a piano.
- AI
- Noted: the 21st requested, plus a piano. The office will confirm.
Summary sent to you
- Caller
- Priya Shah, 9 Elm Court, 555-0126.
- Request
- move the job from the 14th to the 21st; a piano added to the load.
- Status
- not urgent. New date not confirmed yet.
- Done
- told her the office will confirm. Recording and transcript in your dashboard.
A written record of every call
If the crew turns up without a piano dolly and someone asks what she actually said, you can check in ten seconds. Want that record on every call? Get started and we’ll set it up for you, or listen to other recorded examples in the AI receptionist demo.
What you decide
You choose how recorded calls are handled; our team configures it for you.
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The greeting around the notice. Your business name and how the call opens. The recording notice itself is said on every call.
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Who receives the summaries. You, a manager, or each person for their own calls.
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What the summary highlights. The details that matter in your industry, such as a job address, a case type or an order number.
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What it never says on a recorded line. No prices, dates or advice you haven’t approved, so there’s nothing on tape you’d want to take back.
The method behind each recorded call
Our call protocols come from nearly two decades of running phone reception for small businesses.
Recording only helps if the call itself was handled well. These rules make the recording worth reading:
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It asks what matters. The transcript holds the details your protocol requires, in the order they were asked.
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It never promises what you don’t. What’s on the recording is what you approved.
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You see every call. A summary in your inbox, with the recording and transcript in your dashboard, not just the calls someone chose to save.
Our protocol building is explained on our method, and the steps to your first recorded call on how it works.
Your protocol · Moving
ApprovedOn the call above · Ridgeline Moving (example)
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It asks what matters
On this call: Asked: name and the address you’re moving from
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It knows when to hand over
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It never promises what you don’t
On this call: “The office will confirm.” New date not promised
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It escalates real emergencies
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You see every call
On this call: Recording and transcript in your dashboard
Recording business calls and the law
Call recording laws vary by state. Some states let one person on the call agree to the recording; others require everyone on the call to agree. That’s why every call AIReceptionistGo answers opens with a recording notice. We don’t give legal advice: ask an attorney about the rules in your state and in the states your callers are in. Our call recording laws guide shows the type of consent in each state, and call recording consent explains how the notice works.
The first seconds of every call
Ridgeline Moving (example)
- 0:00 · AI Ridgeline Moving, this is an AI assistant.
- 0:03 · AI This call may be recorded.
- 0:05 · AI What can I help with?
The notice comes before the first question, on every call. The wording is ours and the same for everyone; your greeting goes around it.
Call recording compared: recording apps, notes by hand and AI
Most people searching for call recording software for business are choosing between an app, a notebook and a call recording service that answers the phone for them. Here’s how the three compare.
| Call recording app | Notes by hand | AIReceptionistGo | |
|---|---|---|---|
| Who answers the call | You or your team | You or your team | AI receptionist, introduced as AI |
| What’s kept | The audio, sometimes a transcript | What you wrote down | Recording, transcript and summary |
| Recording notice | You set it up | Not needed | Said at the start of every call |
| Finding a call later | Depends on the app | Depends on the notebook | Your dashboard, by date or urgency |
| Calls nobody picks up | Not recorded | Not recorded | Answered, recorded and written up |
If you mainly want messages taken properly, see the message taking service.
What call recording for small business costs
Recording, transcripts and summaries aren’t an add-on: every plan records and writes up every call it answers, including Pay As You Go, which has no monthly fee. The 100-Call Plan covers 100 calls for $49, with extra calls at $0.49, and the 50-Call Plan covers 50 for $29. Compare them on pricing.
Free setup · No contract · Cancel anytime
Your month, by plan
Best fit: 50-Call Plan, $29.00
- Pay As You Go Best fit $29.70
- 50-Call Plan Best fit $29.00
- 100-Call Plan Best fit $49.00
What the month would cost on each plan: the monthly fee plus each call past the ones included.
Questions about business call recording
What is business call recording?
Business call recording keeps an audio copy of your calls so you can check what was said. With AIReceptionistGo, it comes with the answering itself: each call the AI receptionist takes comes with audio, a transcript and a summary, so you can read a call in seconds instead of replaying it, and the recording sits next to the transcript whenever you need the exact words.
Is it legal to record business calls?
Generally yes, if callers are told. Some states need only one party’s consent and others need everyone’s, so AIReceptionistGo opens every call with a recording notice. This isn’t legal advice: confirm the rules for your state with an attorney. Our call recording laws guide shows the consent type state by state.
How accurate is AI call transcription?
On a clear line the transcript is close to word for word, and the parts that matter most are checked during the call: names and numbers are read back to the caller. If a word is unclear, the recording sits next to the transcript, so you can listen to that exact moment before you act on it.
Do I need call recording software or a new phone system?
No. You keep your number and forward the calls you want answered to AIReceptionistGo. Recording and transcription happen on those calls automatically, with nothing to install and no button to press. Calls you don’t forward keep ringing as they do today. The forwarding options are on the call forwarding page.
Does it record the calls I make from my own phone?
No. AIReceptionistGo records the calls it answers for your business. Calls you make or take yourself on your own phone stay as they are. If you want those recorded too, that’s a job for your phone provider, not for an answering service.
Is a call transcription service worth it for a small business?
If you ever argue about what was said, forget a detail or hand calls to someone else, yes. A transcript lets you check a call in seconds, and the summary means you rarely need to. With AIReceptionistGo it comes with every call answered, so there’s no separate tool to pay for.
Every call, on the record
Tell us which details your summaries should lead with and who reads them. We build your protocol from what we know about your type of business; you read it and approve it, and from the first forwarded call every conversation is on the record.